KUE Federal Credit Union is thrilled to introduce exciting updates to our credit card program! These enhancements include improved security with the new EMV chip, convenient online account access, a fresh credit card design, and the option to receive electronic statements. While these upgrades bring many benefits, they will also involve a few changes to your account. We're here to ensure you're informed every step of the way.
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Why Am I receiving a new credit card?
KUE Federal Credit Union is changing their credit card processor to better serve your credit card needs. This change requires a new card to be issued.
Will my interest rate change as part of this conversion and card issue?
No. Your interest rate and other terms on your account will not be changing.
Will I have a new PIN number so I can access cash from my credit card?
You will no longer receive a PIN in the mail, and your old PIN will not work with the new card. You can select your unique PIN by calling the number on the activation label and choosing the PIN option.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after 4/28/2025 at 6:45 a.m. EDT. Instructions will come with your new card to ensure it is ready to use on or after 4/28/2025.
My spouse and I both have KUE Federal Credit Union credit cards, and I only received one card. Will my spouse receive a card?
Yes. As a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing KUE Federal Credit Union credit card?
To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity. gas bills, insurance, clubs), contact the merchant on or after April 28, 2025 with your new card number and expiration date.
Will the due date for my credit card payment change?
No. Your due will remain the 22nd of every month.
Will I need to send my payment to a new location after the conversion?
Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 on or after 4/28/2025 to ensure that your payment reaches the processor by your due date.
I set up monthly credit card payment as an automatic ACH transfer, payroll deduction, or as a recurring transfer. Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) on or after April 28, 2025 provide your new card number and payment address of P.O. Box 2711 Omaha, NE 68103-2711.
Will my previous card history transfer to my new card number so I have access to the information if needed?
You will not be able to access statements/history online as of 4/28/2025, so we recommend you save the statements to your computer or print hard copies before this date.
Do I need to register my credit card before I can start earning points?
No. You will start earning points the first time you make a transaction with your new credit card; however, you will need to register your card before you will be able to view your points activity.
Where can I earn points?
You earn points everywhere your VISA credit card is accepted.
When can I redeem points?
It can take up to 40 days for your points to be credited to your account. You must first accumulate 1,500 points before you can redeem them.
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